Refund and Returns Policy

At SKT Official, we strive to ensure customer satisfaction with every purchase. This Return and Refund Policy outlines the terms under which returns and refunds are processed. By purchasing from https://sktofficial.in/, you agree to these terms.

1. Eligibility for Returns

We accept returns under the following conditions:

• The item must be unused, undamaged, and in its original packaging.
• The return request must be initiated within 7 days from the delivery date.
• Certain products (e.g., digital goods or customized orders) are not eligible for return.
• In case of receipt of damaged or defective items, please report to our customer service team. This should be reported within 2 days of receipt of products. The customer service team after looking into your complaint will take an appropriate decision.

2. How to Initiate a Return

To request a return, follow these steps:

• Contact our support team at hi@sktofficial.in with your order details.
• Provide a reason for the return and attach relevant images (if applicable).
• Once approved, you will receive return instructions and the return address.
• Ship the item back using a trackable shipping method.

Note: Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

3. Refund Policy

Refunds will be issued under the following conditions:

• If the return is approved, the refund will be processed within 7 business days.
• Refunds will be credited back to the original payment method.
• Shipping charges are non-refundable unless the return is due to our error.

Note: If a refund is delayed beyond the expected timeframe, please contact us for assistance.

4. Order Cancellations

• Orders can only be cancelled within 1 hours of purchase if they have not been processed.
• Once an order is shipped, cancellation is not possible.
• For digital products cancellation is not allowed.
• To request a cancellation, contact us immediately.

5. Exchanges

• We only replace items if they are defective or damaged upon arrival.
• If you need an exchange, email us at hi@sktofficial.in with order details and images of the defective item.

6. Non-Refundable & Non-Returnable Items

• Digital products, gift cards, and downloadable content.
• Customized or personalized items.
• Items that have been used, washed, or altered.
• Sale or clearance items (unless defective).

Thank you for shopping with SKT Official!